BSNL’s free telephone service to employees and DOT staff
A reader of the Tribune, Chandigarh has written in to complain about free telephone service provided to employees and to staff...
BSNL provides this service to their current employees and staff at DOT (probably above a certain grade) and to retired staff from BSNL and DOT. However, the treatment of these subscribers - who often times pay a bill anyway as the free service is for a limited number of calls - is usually not even as good as for regular paying customers. I have frequently seen lines being left in an in-operable condition. So the problem is universal, when subscribers pay they should get the service they are paying for.
In general, what exasperates subscribers (including yours truly) the most is that to keep their numbers looking good, BSNL support staff regularly close complaints even if the underlying problem is not fixed. Subscribers waiting to hear back on their complaint find out a few days later that the "complaint was closed as the fault was rectified" and have to re-file their complaint to get it addressed.
The Tribune, Chandigarh, India - Himachal Pradesh Edition
It is also difficult to understand the rationale behind providing free services to employees of the Telecom Department when the BSNL fails to provide proper services to the people paying for them!
Technorati Tags: BSNL, DOT, India
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